Backend Developer

This is an opportunity to work with cutting edge AI technologies in a fast-changing mobility sector.

Basic Qualifications

• Proven experience (3+ years) in full stack development including microservice architecture, cloud solutions, Node.js and Python, Object Oriented and functional programming, Databases: RDS, NOSQL (MongoDB, DynamoDB), MemCache.

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Algorithms Engineer

We’re looking for an experienced Algorithms Engineer with strong Python programming skills and a good understanding of algorithmics & deep learning.

This is an opportunity to work with cutting edge AI technologies in a fast-changing mobility sector.

What You'll Do

• ‍Training DL models for both frontend and backend.
• Integrating trained models into the mobile environment in JS
• Creating a data collection feedback loops for DL systems
• Automation of DL retraining process

Basic Qualifications

• ‍Proven experience in algorithms development
• Proven experience in releasing software into production
• High-level knowledge and experience in Python
• knowledge of a JavaScript + Angular/React/Ionic - a must
• Highly motivated, team player stimulated by ambitious delivery targets
• M.Sc./Ph.D. degree focusing on ML / CV / Algorithms strong preference.
• Familiarity with a DL framework (Keras/Tensorflow/Pytorch/..)

Preferred Qualifications

• ‍Linux knowledge
• Experience working on a cloud environment

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Front-End Developer

We’re looking for a Front-End Developer who is comfortable working with a global

team. You’d be working on both mobile and desktop products using advanced AI.

If you want to develop yourself in a cutting edge project with AI, deep learning,

microservice architecture and cloud technologies, in a team where your professional

opinion matters and you can influence on the solution related decisions, you are welcome to apply

What You'll Do

• Writing code using best practices (including unit tests).
• Participation in the tasks estimation process.
• Participation in architectural discussions for new applications.
• Constant communication with Designers, Front-End and Back-End Developers.

‍Basic Qualifications

• Experience with the following web technologies: Angular (or similar MV* frameworks) for 3+ years.
• RxJS
• Redux (ngrx), writing Effects, understanding Entities
• TypeScript, HTML5, CSS3
• A technical degree (computer science, engineering, maths, physics etc.)
• Ability to communicate in English
• Good analytical and problem-solving skills
• Ability to work remotely

Preferred Qualifications

• Ionic 4+
• Experience in Monorepo (https://nx.dev/angular)

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Technical Support Specialist

At Ravin, we strive to provide outstanding technical support for high-value customers. We invest in this mission and trust in providing the highest quality service executed in the smartest, most efficient way.

The support team is an important part of Ravin’s success, supporting high-value customers across the United States & Europe, and we're looking for a support Specialist, (you!). Customer Support Specialists are all about solving problems, advocating for customers, and making things right by providing a magnificent support experience

The Ravin team is a global assembly of experts and working hours can be early for U.S. based specialists, late for Israel based specialist.

What You'll Do

• Resolve sophisticated problems for customers quickly and with the highest quality over the phone and email.
• Learn and master multiple systems (knowledge base, internal tools, contact management system)
• Be a subject matter expert on all things inspection.
• Be the voice of the customer
• Escalate issues appropriately and drive them to resolution

Basic Qualifications

• 2+ years of customer-facing experience supporting customers in-person or on the phone for technology products
• Basic knowledge of API and SQL troubleshooting.
• Basic knowledge of AWS or similar cloud services.
• Passion for helping people and crafting support experiences that exceed customers' expectations
• Excellent critical thinking and problem solving skills

Preferred Qualifications

• Previous experience in a concierge-level / white-glove support environment
• Ability to multitask, prioritize, and handle time-optimal
• Excellent written and verbal communication skills
• Excellent interpersonal skills, integrity, and follow-through on tasks
• Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve support practices
• Positive outlook and ability to quickly adapt to change
• Analytical/technical skills
• Ability to work weekend and evening shifts are required

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Technical Support Specialist (Haifa, IL)

At Ravin, we strive to provide outstanding technical support for high-value customers. We invest in this mission and trust in providing the highest quality service executed in the smartest, most efficient way.

The support team is an important part of Ravin’s success, supporting high-value customers across the United States & Europe, and we're looking for a support Specialist, (you!). Customer Support Specialists are all about solving problems, advocating for customers, and making things right by providing a magnificent support experience

The Ravin team is a global assembly of experts and working hours can be early for U.S. based specialists, late for Israel based specialist.

What You'll Do

• Resolve sophisticated problems for customers quickly and with the highest quality over the phone and email.
• Learn and master multiple systems (knowledge base, internal tools, contact management system)
• Be a subject matter expert on all things inspection.
• Be the voice of the customer
• Escalate issues appropriately and drive them to resolution

Basic Qualifications

• 2+ years of customer-facing experience supporting customers in-person or on the phone for technology products
• Basic knowledge of API and SQL troubleshooting.
• Basic knowledge of AWS or similar cloud services.
• Passion for helping people and crafting support experiences that exceed customers' expectations
• Excellent critical thinking and problem solving skills

Preferred Qualifications

• Previous experience in a concierge-level / white-glove support environment
• Ability to multitask, prioritize, and handle time-optimal
• Excellent written and verbal communication skills
• Excellent interpersonal skills, integrity, and follow-through on tasks
• Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve support practices
• Positive outlook and ability to quickly adapt to change
• Analytical/technical skills
• Ability to work weekend and evening shifts are required

Pre-Post Sales Engineer (Austin, Texas)

This role requires a roll-up-your-sleeves mindset and willingness to support wherever needed. Work closely with customers and R&D to grow Ravin AI customer base and satisfaction.

At Ravin AI, our mission is to create trust and transparency whenever a vehicle changes hands. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Ravin AI is looking for a Pre-Post sales engineer who works across the organization to launch, implement and sustain the best experience possible for our customers. This self-starter, open-minded individual has implemented complex initiatives at larger organizations, has a strong bias towards action in ambiguous environments, and most importantly, wants to implement Ravin’s technology to facilitate operational change. If you’re a natural leader who is business-savvy, data focused, versatile, and exceptionally driven, we would love to meet you!

This role requires a roll-up-your-sleeves mindset and willingness to support wherever needed. One day you may be developing and executing a plan to increase user engagement, and the next you may be managing contractors for a hardware installation. The Ravin team is a global assembly of experts and working hours can be early for U.S. based specialists, late for Israel based specialist.

Pre-Post Sales Engineer

What You'll Do

• External customer support for cloud and on-premise technologies and processes.
• Customers training for system operation (both user interface and hardware).
• Troubleshoot performance and scalability issues in products and infrastructure.
• Troubleshoot and report defects as they occur.
• Perform site surveys at customer sites in order to assure site readiness.
• Understand and address the needs of our partners and users.
• Work closely with Ravin managers to deliver and track customer success with Ravin AI tools
• Work with Product teams to build and roll out product features to improve market-fit
• Design and manage processes related to customer operations
• Internal & external stakeholder management
• Monitor and track engagement with Ravin products.

What You'll Need

• 3+ years’ prior experience as Technical Support Engineer / QA or similar.
• Excellent project management & organization skills.
• The ability to work autonomously and own and complete projects. 
• Take initiative, own tasks and be flexible regarding changing priorities.
• To be a problem solver at heart and deal with complex configurations
• Ability to discover insights from data and translate them into actionable solutions
• Previous experience in technology installation at retail locations, auto retail exposure and hands-on experience prefered 
• Team player, open-minded and proactive approach.
• Driver's license.
• Willingness to travel (up to 50% of the time).

Advantage

• Experience in the automotive industry and vehicle inspections in particular
• Experience in Business, Finance, Business Intelligence and Strategy.
• Hands on experience in Hardware based products (Servers, switches).
• Experience as a Field Engineer / Field Technician or similar position.
• Knowledge in network devices and protocols.
• Demonstrated leadership capabilities & stakeholder management
• Experience with hands on type of work (civil works, network and electrical wiring, and mechanical assemblies).

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